Frequently Asked Questions (FAQ's)
Are you a member of the Jewelers Board of Trade - JBT?
We are members of the Jewelers Board of Trade, or JBT. The Jewelers Board of Trade is the only association providing credit and collection services for the jewelry industry. The SHI Company has been a member for years. Our membership number is 8286.
Do you have a retail store?
We do not have a storefront, but we frequently meet with clients at our private offices in New York city. If you are interested in speaking with us in person, or visiting to see some of our rings and jewelry, we’d be more than happy to set up an appointment for you. We generally schedule appointments during our normal business hours, 10am to 5pm on weekdays. Our offices are located at 36 West 47th Street. Please telephone us to schedule your visit: 1-877-753-9351, or email email@example.com for an appointment.
Can I see more photos of the ring?
Of course! If you aren’t quite sure about a piece you’re considering, just email us and we’ll send you any additional photos and information you would like. Additionally, if you let us know a piece you’re interested in we can provide you with other similar items from our inventory so that you can compare.
Can you ship the engagement ring to my office/friend's house/etc.?
We understand that with many of our purchases there needs to be an element of surprise, and we can absolutely ship our products to whatever address you provide. Remember, though, there needs to be someone there to sign for the ring! We recommend against shipping to large companies - wouldn’t it be awful if that ring got misplaced in the mail room? So make sure that you know who will be signing for your package when it arrives - family or a close friend is usually the best option.
If I see a diamond in a mounting, can I buy the diamond and not the mounting?
Of course. If you have your own mounting and buy our diamond, we will set it free of charge.
ARE SPECIAL ORDER ITEMS RETURNABLE?
Any Engagement Ring Setting special ordered and made to fit a customers pre-existing diamond or a diamond purchased from Thecheapdiamonds.com are not returnable. Due to the special nature of these items, we cannot accept these for return.
ARE THEIR DUTIES APPLIED TO CANADA?
The united States has a free trade agreement with Canada so their are no duties charged.
ARE THEIR DUTIES TO AUSTRALIA?
Some parts of Australia have a discount on duties. You have to find out what part of Australia receives a discount on its duties.
ARE THERE ANY GUARANTEES?
We guarantee 100% customer satisfaction. We guarantee to safeguard your privacy. Our servers are secure and we do not share information with third parties. www.thecheapdiamonds.com our most important priority is our customers, and giving 100% customer satisfaction. We will go to great lengths to earn and maintain customer satisfaction. All of our antique diamond rings, and jewelry have a 30 day money back guarantee, no questions asked. If you do not like the item for any reason simply call or email us for return shipping instructions. If the diamond or diamond jewelry does not appraise as described, our 14 day money back guarantee is in effect. We will also protect our customers by our 30 day quality clause should our jewelry break. We do reserve the right to determine if the cause is due to customer neglect.
ARE YOU A MEMBER OF THE JEWLERS BOARD OF TRADE-JBT?
OF COURSE , THE JEWELERS BOARD OF TRADE IS THE ONLY ASSOCIATION PROVIDING CREDIT AND COLLECTION SERVICES FOR THE JEWELRY INDUSTRY. STUART HERMANS PRESIDENT OF ARTDECODIAMONDS.COM MEMBER NUMBER IS 8286.
CAN WE USE PAYPAL?
YES WE ACCEPT PAYPAL AND PAYPAL CREDIT CARDS. OUR PAYPAL ADDRESS IS DREAMDIAMONDS13@YAHOO.COM
DO I PAY TAXES?
Any diamond engagement ring or piece of diamond jewelry purchased from Thecheapdiamonds.com that is shipped to a New York State address will incur New York State sales tax.
DO YOU ACCEPT FOREIGN CREDIT CARDS?
WE ONLY ACCEPT UNITED STATES CREDIT CARDS.
DO YOU ACCEPT PAYPAL?
YES WE DO , OUR PAYPAL ADDRESS IS DREAMDIAMONDS13@YAHOO.COM
Do you charge for sizing?
Usually not, but some orders will have a sizing charge added on.
DO YOU CREATE CUSTOM MODERN JEWELRY?
Yes. We make the finest hand made 3 stone mountings for diamonds and thousands of ring styles that you may not see on the web site
DO YOU HAVE A RETAIL STORE?
Yes, however you must make an appointment. We are located in the heart of the NYC diamond district at 36 West 47th Street. We have a private and secure office with around the clock security. Please call Charles at 1-877-753-9351 to schedule your appointment from 10:00 a.m. to 5:00 p.m. Monday thru Thursday and Friday 10.30 a.m to 3.30 p.m.
DO YOU MAKE SPECIAL ORDERS?
Yes of course. Special order prices can only be held for 24-48 hours due to the different valuations of gold, platinum and diamonds. Deposits are taken and that price will be held.
DO YOU OFFER PRECIOUS GEMS?
Yes. We also have a vast inventory of emeralds, rubys and sapphires. These all have a GIA or AGL certificate in accordance with the precious gems industry. You will receive the original certificate with your purchase.
DO YOU SELL "CONFLICT DIAMONDS"?
We purchase all of our new diamonds from sellers who participate in the Kimberly Certification Process - established in 2003 to prevent diamond sales from financing the conflicts in Africa. Our antique and vintage diamonds are original to their rings and are not associated with modern conflicts.
DO YOU TAKE SPECIAL REQUESTS?
Yes. Please tell us what you want, whether a vintage replica diamond ring, or a modern three stone diamond ring, and we will do our best to accommodate you.
DOES Thecheapdiamonds.com BELONG TO ANY GROUP OR ORGANIZATION TRYING TO STOP THE SUPPLY OF BLOOD OR CONFLICT DIAMONDS TO THE U.S.?
YES, Thecheapdiamonds.com BELONGS TO STOP BLOOD DIAMONDS.ORG. WE WILL PROVIDE OUR CUSTOMERS WITH ACCURATE INFORMATION REGARDING YOUR DIAMONDS AND DIAMOND PURCHASES.
HOW PRIVATE IS MY PERSONAL INFORMATION?
E-mail addresses and mailing lists are NEVER sold or given out to third parties thecheapdiamonds.com does not share information with any unaffiliated third parties or any corporate affiliates. Please contact us with any privacy questions at firstname.lastname@example.org
HOW SECURE IS THE ORDERING PROCESS?
Credit card information is given over an encrypted secure link directly to the card service processor. Credit card numbers are generally never stored on the web site. However, in certain situations a credit card number may remain in our site due to verification processes. Once the credit card number has been verified, the number will no longer be stored in our web site.
HOW WILL MY ITEM BE SHIPPED?
Antique jewelry and loose GIA certified diamonds are shipped free via UPS or Fedex overnight. All shipments are insured and must be signed for. International orders will be shipped 3 day Fed-Ex Int with an additional shipping charge and is fully secure.
I JUST PLACED AN ORDER, WHEN WILL THE DIAMOND JEWELRY BE SHIPPED?
Once payment is authorized: - Loose AGI,EGL diamonds will typically ship within 1-2 days - Engagement rings (which need sizing) will ship within 1-2 days - Art Deco jewelry will ship within 1-2 days - Diamond wedding bands and special orders NOT in stock will typically ship within 2-3 weeks **If you have any deadlines please note this in the "comment" section of thecheapdiamonds.com
I'M NOT SURE HOW TO USE YOUR SITE?
It's very easy. First take your cursor and scroll over the heading columns. Specific categories will be shown, and just click on to them. If you want a specific diamond carat size, on the bottom left you may search by carat.
IF I LIVE OVERSEAS, HOW CAN I ORDER AN ITEM?
For overseas purchases we can only accept paypal, checks, money orders or wire transfers. We do not accept foreign credit cards.
IF I PAY BY CHECK, PayPal OR WIRE TRANSFER, HOW DOES THAT WORK?
Simply call us at 877.321.DECO (3266), or email us at email@example.com and let us know what item you would like to purchase, how you would like to pay and we will take your initial information over the phone (routing number, bank information, personal information). When it is verified we will contact you to send the actual check to us. Once received and information is verified the item will be shipped.
IF I SEE A DIAMOND IN A MOUNTING CAN I BUY THE DIAMOND AND NOT THE MOUNTING?
Of course. If you have your own mounting and buy our GIA diamond, we will set it free of charge.
IS THERE A RESTOCKING FEE FOR A RETURNED ITEM?
IS YOUR WEBSITE GREEN?
YES, BY BUYING ANTIQUE JEWELRY THERE ISN'T ANY RECYCLING BEING DONE SO YOU ARE PROTECTING THE ENVIRONMENT. WE ALSO ARE CONFLICT FREE AND BELONG TO STOP BLOOD DIAMONDS.
MAY I PAY BY CREDIT CARD?
We accept American Express, Mastercard and Visa Due to credit card fraud every order must be received with the customers drivers license or passport (we apologize, however credit card fraud makes us take these necessary steps to protect ourselves and our customers). Please fax us this information at 212.719.9079. You can also call us at 877.753-9351 to provide us with credit card information and an authorization form to complete and return to us. Credit card information is given over an encrypted secure link directly to the card service processor. Credit card numbers are generally never stored on the web site. However, in certain situations a credit card number may remain in our site overnite due to verification processes. Once the credit card number is verified, this information will no longer be stored in our site. Please note that Thecheapdiamonds.com does not accept credit cards payments from international customers
WHAT COUNTRIES PARTICIPATE IN THE NAFTA TREATY (FREE TRADE AGREEMENT WITH THE UNITED STATES)?
THERE ARE NO DUTY CHARGES TO ALL OF CANADA AND SOME PARTS OF EUROPE AND AUSTRALIA).
WHAT FORMS OF PAYMENT DO YOU ACCEPT? DO YOU OFFER FINANCING?
We accept Paypal, American Express, Mastercard, Visa, Cashier's checks, Certified checks, Wire Transfers, and Cash. Three to six Month Layaway is available. Our paypal address is Dreamdiamonds13@yahoo.com For WIRE TRANSFERS, please contact Suzanne at 1.877.321.3326 Certified bank checks, money orders and personal checks are also accepted. Orders will only be shipped after funds have cleared, which may take between 5-7 business days
WHAT HAPPENS WHEN I PLACE AN ORDER ON LINE?
Your information reaches a state of the art SSL Secure Server. Your credit card is NOT charged automatically. We need to receive a fax with your drivers license and/or passport information. We will then verify this information with you and the issuing bank of the credit card to ensure all information is correct. We also need to make certain that the diamond ring or other piece of diamond jewelry is in stock. When all of this is complete, we will charge the credit card. Please note due to fraud, credit card purchases may take up to 7 days to ship. This is for both our protection and yours Credit card information is given over an encrypted secure link directly to the card service processor. Credit card numbers are NEVER stored on the web site
WHAT INFORMATION IS NEEDED FROM ME TO PROCESS AN ORDER?
Your name, phone number, billing address, shipping address (for credit card purchases), and email address. In addition, we need a fax with your drivers license or passport. We only use this information to create your account and to process your order. If necessary, we will contact you via email or phone. We also need in an email or fax permission to charge your card the amount of the purchase. We share information with 3rd parties only that are needed in the process of authorization, ie: the financial institution that issued your credit card We use SSL (Secure Sockets Layer), the industry standard method to communication security without the risk of manipulation. We utilize this encryption during the online checkout process, including your credit card information and management of your account. It is, then, impossible to have your information intercepted. We also provide a call in option and can process your order this way
WHAT IS THE COST TO SIZE A RING?
Simple, it's free!
WHAT IS YOUR ADDRESS TO SEND A PAYMENT, VIEW DIAMONDS AND TO VIEW JEWELRY?
Our address is Thecheapdiamonds.com c/o DOJ inc. 36 West 47 St Suite 3M, New York N.Y. 10036.1877-753-9351, Fax 212-719-9079 WHAT IS YOUR PAYPAL ADDRESS? firstname.lastname@example.org What is your Paypal address? Dreamdiamonds13@yahoo.com
WHAT IS YOUR RETURN POLICY?
All purchased diamond items have a 30 day 100% money back guarantee from date of receipt. If you received a diamond or diamond jewelry, and do not like it for any reason, simply call or e-mail us for return shipping instructions. There is no fee or penalty for returning the item. The item must be returned in the same condition it was received. If any sizing, setting, damage or alterations have been done to the diamond or the setting by anyone other than Thecheapdiamonds.com the antique engagement ring or diamond jewelry cannot be returned. Any custom made piece of jewelry may not be returned. Once we receive and accept your returned item, your refund or new item will be processed in just a few days. Upon receiving your returned diamond ring, or piece of jewelry, it will be reviewed by our quality assurance department in order to insure there have been no modifications or damage. When returning an item, please place all original packaging in a box, including the appraisal and the diamond certificate.
WHEN USING A CREDIT CARD FOR PAYMENT CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes, however you must register a non billing address with the bank that issued your credit card. We will call your bank to verify this information.
WHERE ARE YOU LOCATED?
WE ARE LOCATED IN THE HEART OF NEW YORK CITY'S DIAMOND DISTRICT, 36 WEST 47 STREET SUITE 3M NEW YORK NY 10036. PLEASE CALL SUZANNE TO SCHEDULE AN APPOINTMENT 1-877-321-3326. WHY SHOULD I CARE IF I BUY A DIAMOND OR A DIAMOND RING WITH A AGI,EGL GIA CERTIFICATE. Because this way you know exactly what you are buying.